Position Desired: Providers Relations/Customer Service

Cover Letter:
**** ****
Katy, TX 77494 | (***) ***-**** | ****@*****.***
www.linkedin.com/in/****-****-healthcare

OPERATIONS SUPPORT PROFESSIONAL

Highly dependable. Bilingual (English – Spanish) with cross-cultural business experience in medical insurance and retail. Medical background includes respiratory therapist training and Medicare operations experience. Superior work ethic with solid customer satisfaction history in service of health-care effectiveness. Resourceful leader who fuses achievement driven collaborative efforts with vast expertise in physician-providers’ relations, quality training, and commitment to resolution of inquiries. Areas of expertise include:

Personalized Customer Service | Quality Control | Education, Training, Mentoring | Contracting and Services | Time Management | Complex Problem Solving | Business Process Monitoring | Team Player | Organization | Work under pressure with minimal supervision | Analysis | Decision Making | Mature Judgment | Communication and Collaboration | Supervision | Contract and Audit Oversight | Microsoft Office

Key Value-Adds
• Consistent ability to cultivate positive working relationships with provider groups.
• Relentless passion to develop strategic solutions.
• Accustomed to leading to address business needs.
• Performing educational and introductory meetings and presentations.
Background Highlights
• Creative lead for cross-functional, complex problem solving within provider network.
• Customer focus: providing high-quality service to ensure satisfaction and loyalty.
• Health-care volunteering at Houston Methodist Hospital, West Katy, TX 2015 – 2016
• Education volunteering at Katy ISD, 2014

PROFESSIONAL EXPERIENCE Retail Allocator

99 CENTS ONLY, Houston, TX 2016 – Present
Retail Allocator
• Personal contact for training and information resources.
• Ensure the appropriate distribution of service and product across all business un

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